Privacy Policy

Last Updated: November 4, 2013

The privacy of protected health and personal information is critical to Enablemyhealth site, which is owned and operated by EnableDoc LLC (“Enabledoc”). This Privacy Policy explains how Enablemyhealth handles the personally identifying information that patients and healthcare providers (“Providers”) (collectively, “Member” or “Members”) voluntarily provide, when Members use Enablemyhealth and that may automatically be collected when a Member visits the Enablemyhealth ("PHI").   

Enabledoc created this Privacy Policy (“Privacy Policy”) to give Members confidence as Members use the Enablemyhealth Services (collectively, the “Services”), and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to Enablemyhealth site and not any marketing affiliates or sites that Member may be able to access from Enablemyhealth, which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Member use of the Services is governed by this Privacy Policy and the EnableDoc Terms and Conditions.

USING THE ENABLEMYHEALTH SERVICES AND/OR BY REGISTERING WITH ENABLEMYHEALTH, MEMBER ACCEPTS THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND MEMBER HEREBY CONSENTS THAT ENABLEMYHEALTH WILL TRACK, COLLECT, USE, AND SHARE MEMBER INFORMATION IN THE FOLLOWING WAYS. IF MEMBER IS REGISTERING AN ACCOUNT OR REGISTERING AN ACCOUNT ON BEHALF OF AN INDIVIDUAL OR ORGANIZATION OTHER THAN THE MEMBER, MEMBER REPRESENTS THAT MEMBER IS AUTHORIZED BY SUCH INDIVIDUAL OR ORGANIZATION TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S OR ORGANIZATION’S BEHALF.

If Member is creating and/or accessing Enablemyhealth on behalf of an individual other than the Member, then the Member represents and warrants the following:

• Member is at least 18 years of age. 

• Member is authorized to enter, send, and request appointments on behalf of that individual or organization, which includes but is not limited to all PHI entered, sent, or received on behalf of that person or organization other than the Member.

• Member is authorized to engage in the activities and services conducted on Enablemyhealth on behalf of that natural person or entity other than Member.

• Enablemyhealth does not collect information from children under the age of 18 in accordance with the Children’s Online Privacy Protection Act (“COPPA”). COPPA severely restricts what information can be collected from children under the age of thirteen (13). For this reason, Enablemyhealth has extended this to all children under the age of 18 in the United States are prohibited from using the Services without creation of an account by a parent or guardian. The Services are not directed at children, and Enablemyhealth does not knowingly collect any information from individuals under the age of 18. If Enablemyhealth learns that any information from an individual under the age of 18 has been provided, Enablemyhealth will use that information only to respond directly to that child (or a parent or legal guardian) to inform him or her that he or she cannot use the Services and subsequently Enablemyhealth will delete that information from our own servers.

• If Member is a parent or legal guardian of a minor child, Member may, in compliance with the Terms and Condition, use the Services on behalf of such minor child. Any child PHI will be treated as PHI as defined herein.

Personal Information Collected

To provide Enablemyhealth Services, Member personal information (“PHI”) maybe entered and shared with healthcare providers. PHI includes the following information: (1) demographic information, such as name, gender, marriage status, date of birth, ethnicity, race, and language, (2) insurance information, (3) appointments, and (4) medical record information, such as current medication, allergies, past medical information, medical files, and medical images, and (5) secure messaging and referral information.

Browser Data Collection and Analytics

Enablemyhealth collects the following information when accessing the Enablemyhealth site: (1) IP address, (2) GPS coordinates, (3) domain servers, (4) computer information, (5) web browser used, (6) referring site linked to Enablemyhealth; and (7) other information collected by the browser and Enablemyhealth (collectively “Browser Data”). Non-PHI may also be collected and combined with data from Enablemyhealth. Enabledoc may use third party analytics services in connection Enablemyhealth. All Browser Data is securely saved. PHI will be saved until Member requests that it be deleted or after 10 years. Other information concerning usage of the site may be tracked for HIPPA, support, and usage tracking purposes. All PHI is securely stored and not shared with third parties unless required to be shared by law or as directed by Member or Provider concerning patient’s care.

Enablemyhealth Use of Member Information

Patient and Provider information is collected, which may be PHI that Members voluntarily provide when using Enablemyhealth Services, such as searching for Providers, searching for available appointments, enter patient demographics, attaching medical files, and entering medical information. PHI is used in the following ways:

• Enablemyhealth allows patient Members and Provider Members to share patient PHI with other Providers and patients. Member patients can enable or disable access to PHI for Wellness Team Providers.

• Patients that add family member patients will have access to family member PHI unless that family member disables PHI access.

• Emergency access is defaulted to be accessible for hospitals and emergency personnel. Members have the ability to disable this emergency access.

• Enablemyhealth collects information Member provides voluntarily through responses to medical forms, surveys, questionnaires and other information fields. Some of the Services on our Enablemyhealth collect PHI.

• Enablemyhealth may use Member PHI to offer Services or recommend Providers to patients and Member Contacts.

• Enablemyhealth may use contact data to send request to join Enablemyhealth, and/or referral notifications.

• Member demographic data, browser data, profile settings or medical data may be used to customize and tailor user interface experience or recommend Services.

• PHI may be used to refer Members to other Providers to make appointments or share Member medical information.

• PHI may be used on statistical research on selective aggregate health or medical information. Such research would only use Member PHI in an anonymous manner that cannot be tied directly back to Member.

• Enablemyhealth may share Member contact data, Traffic Data, demographic data, insurance data and medical data with Providers Member chooses to schedule.

• In order to customize Member advertising interactions, Enablemyhealth may share PHI with marketing affiliates and other third parties only on an aggregate basis.

HIPPA, Confidentiality, and Security

Except as otherwise provided in this Privacy Policy, EnableDoc will keep Member PHI private and will not share it with third parties, unless EnableDoc must: (1) comply with Federal, state, local laws or a court order or other legal process, (2) protect the rights, property or safety of Enablemyhealth; (3) enforce Enablemyhealth Agreement; or (4) respond to claims that any posting or other content violates the rights of third-parties.

Provider Members, staff, and their agents should be particularly aware of their obligations of patient confidentiality, including without limitation their obligations under the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic and Clinical Health (HITECH) Act, both in communicating with Enablemyhealth and in responding to a review of their services posted on our Enablemyhealth. Enabledoc does not have, and will not accept, any obligations of confidentiality with respect to any communications other than those expressly stated in this Privacy Policy and Enablemyhealth Agreement.

The security of Member PHI is important. Enablemyhealth follows industry standards to protect the PHI submitted to and managed by Enablemyhealth. Data communication is encrypted using secure socket layer technology (“SSL”) and all passwords are encrypted.

Enablemyhealth makes good faith efforts to store PHI in a secure operating environment that is not open to the public, Member should understand that there is no such thing as complete security, and there is no guarantee that unintended disclosures of Member PHI may be made by Enablemyhealth or Members. If Enablemyhealth becomes aware that Member PHI has been illegally disclosed, Enablemyhealth will use reasonable efforts to notify Member of the nature and extent of the disclosure as soon as reasonably possible and as permitted by law.

Public Information

Any information that Member may reveal on their web pages or blog or discussion is open to the public and is not PHI or in any way private. No PHI should be disclosed in this manner and would be a violation of this Privacy Policy. Member should think carefully before disclosing any personally identifiable information in any public forum. Member writings may be seen and/or collected by third parties and may be used by others in ways Enablemyhealth is unable to control or predict.

Responsibility of Member

As a registered user of Enablemyhealth, Member can modify some of the PHI Member have included in Members profile or change user ID and password by logging in and accessing Enablemyhealth. Upon Member request, Enablemyhealth will use commercially reasonable efforts to delete all data not shared with other Members. To close an account, Members should email: privacy@Enablemyhealth.com.

If Member is leaving a Member group or there is a legal change in ownership of a Member group, Member or any Group Member must notify Enablemyhealth of the change, so that proper handling of patient Member data can be made. Patient Member does have the ability to disable a Wellness Team Member’s access to their PHI as well as add a Wellness Team Member.

Members are responsible for keeping their Member IDs and passwords private and secure. Sharing of Member accounts is strictly prohibited by law and will result in termination of a Member account. Member must promptly notify Enablemyhealth if Member login information is lost, stolen, or used without permission or if PHI is illegally accessed, disseminated, or disclosed. Member must not place in Enablemyhealth any information that the Member knows or has reason to believe is false or materially inaccurate.

Marketing Partnerships and Links to Other Sites

Enablemyhealth may contain links to third party sites to which Enablemyhealth has no affiliation. Enabledoc does not share Member PHI with those sites and is not responsible for their privacy practices. Should Member decide to visit one of these third party sites, please read that site’s privacy policy.

Billing Information
Financial information including credit card and bank account information is encrypted and securely stored. Unless required by federal, state, and or local laws, EnableDoc will never share or disclose this information with any third-party aside from payment processors, merchant accounts, and data security services.

Changes to this Privacy Policy
EnableDoc reserves the right to change this policy. The latest policy will be posted on this site and is date stamped. Any changes will automatically apply so please review this document regularly. Material changes to our policy will be emailed to Members.

Contacts

Any comments, concerns or questions about this Privacy Policy, please contact Enablemyhealth at privacy@enabledoc.com

Or

EnableDoc LLC
7700 Falstaff Road

McLean, VA 22102

(877) 540-0933